Delivery, Returns, Cancellation

Delivery Information


Delivery - Methods and Areas         

Delivery charges will be determined by area and advised at the point of sale. Most Sydney local and NSW Regional towns, delivery will be Free.

For whatever reason if an item has to be redelivered then the cost of a standard redelivery is charged to the customer. The charge is $35.00 for a standard redelivery of any product/s. For all other areas the original freight charges will reapply. This payment must be made before the item/s is redelivered.

We do ship small item/s to PO Boxes. Should your delivery address change, please inform us immediately.

Items returned due to change of address will incur the standard $35.00 redelivery cost associated with the return and redelivery of your items.

Once you have made your last payment you will need to allow 5 business days for your payment to clear.

Deliveries are shipped within 10 business days after your final payment has been processed, unless otherwise advised, or within 21 days after your final payment has been processed if payments have been completed sooner than originally scheduled. This allows time for your payment to be processed and for your order to be packed and dispatched, also for your item to come into stock if you complete your layby early.

PayNoMore reserves the right to refuse delivery to any area deemed out of the delivery zone. The delivery address must be stated on the order request. Delivery to upstairs houses or too hard to access properties will incur an additional charge not in excess of $200. PayNoMore is able to deem products undeliverable based on property access. Other delivery arrangements can be made by contacting our office .


Heavy Items: If the item you have ordered is too large for Australia post a 'Caution Heavy' icon will appear and you will need to contact us to check if we deliver to your area

 

Tracking Delivery

An email will be sent to you as soon as your order has been dispatched.

For items delivered by Australia Post a tracking number will be provided for each parcel. Items on the same order may be delivered on different days. Please track the progress of your parcel by visiting:

http://auspost.com.au/ track/track.html

Please note that the Auspost tracking service will not show any events until the barcode is first scanned in by Australia Post. This may not occur until your parcel has reached your local Auspost processing centre.

For heavy items you will receive a phone call a few days before your layby I due to be delivered to arrange a suitable day for your delivery.


Christmas / Birthday Deliveries

If you require your items delivered by a particular date such as Christmas or in time for a birthday we strongly recommend that your payout/completion date is 6 weeks before that date you need the items by.

This allows your layby to be processed and shipped, also around Christmas Australia post is massively overloaded and this can cause a delay in delivery times.


Returns

We will gladly replace items should a product be damaged in transit and in accordance with our legal responsibilities as a merchant. We are unable to accept returns for other reasons such as if you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it. In the event that damage has occurred in transit you must notify us within 2 business days or we will no longer be held responsible.


Cancellation Policy

If for any reason the payment terms cannot be met please contact our office and we will discuss the options available, including payment deferment or extension.

Once your layby has commenced it can be cancelled at any time, all money paid will be refunded less a cancellation fee of $30 minimum, plus no more than 10% of the total value of the order.